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🛡️ Employee Safety Policy

Zero-Tolerance for Threats, Harassment, or Dangerous Conduct

Just in Time Cleaning | A DBA of Rocksaltz Inc.

⚠️ IMMEDIATE SERVICE TERMINATION POLICY

If our cleaning professional feels threatened, intimidated, harassed, or unsafe for ANY reason during your service:

✅ Service stops IMMEDIATELY - employee leaves the premises
💰 FULL PAYMENT DUE - complete contracted amount, regardless of early termination
🚗 TRAVEL TIME COMPENSATED - you pay for travel time + on-site time + materials
❌ NO REFUNDS - no discounts, credits, or refunds of any kind
🚫 FUTURE SERVICE REFUSED - we may permanently decline to serve you
👮 AUTHORITIES NOTIFIED - incidents may be reported to law enforcement

Our Commitment to Employee Safety

At Just in Time Cleaning, our employees are our most valuable asset. We are committed to providing a safe, respectful, and dignified work environment. We maintain a ZERO-TOLERANCE POLICY for any behavior that threatens, intimidates, or endangers our cleaning professionals.

🛡️ Our Promise to Our Team

We support our employees' right to remove themselves from any situation they deem unsafe. Their safety judgment is made in good faith and we stand behind their decisions 100%. No employee should ever feel threatened, intimidated, or unsafe while performing their duties.

Prohibited Conduct - Zero Tolerance

The following behaviors are STRICTLY PROHIBITED and will result in IMMEDIATE SERVICE TERMINATION:

These Behaviors Will NOT Be Tolerated:

Threatening behavior (verbal, physical, or implied)
Harassment of any kind (sexual, verbal, physical, or psychological)
Intimidation or aggressive behavior
Discriminatory remarks based on race, gender, religion, nationality, sexual orientation, or any protected characteristic
Physical assault or attempted assault
Sexual advances, inappropriate touching, or sexual harassment
Possession of weapons on premises during service
Being under the influence of alcohol or drugs during service hours
Locked doors or trapped exits that prevent employee egress
Dangerous pets not properly secured (see Pet Policy below)
Unsafe working conditions (exposed wiring, structural hazards, biohazards)
Refusal to allow employee to leave the premises
Any other conduct that a reasonable person would consider threatening or dangerous

What Happens If Safety Is Compromised?

Step 1: Immediate Service Stop

The moment our employee feels unsafe, they will:

Stop all work immediately
Gather their belongings
Leave the premises safely
Contact their supervisor to report the incident

Step 2: Full Payment Required

Per our Terms of Service (Section 6.3), the Client agrees to pay:

100% of the contracted service amount (even though service was not completed)
Travel time to and from the job site
Time spent on-site prior to termination
Materials and supplies brought to the location

Step 3: Written Notice

Client will receive:

Written notice of service termination
Itemized statement of amount due
Explanation of incident (as reported by employee)
Confirmation of permanent service refusal (if applicable)

Step 4: Incident Documentation

We document all safety incidents:

Employee files detailed incident report
Photos, videos, or other evidence collected if available
Witness statements obtained if applicable
Records maintained for potential legal proceedings

Step 5: Authorities Notified (If Applicable)

For serious incidents (assault, threats, illegal conduct):

We cooperate fully with law enforcement
Criminal charges may be filed
Civil restraining orders may be sought
We support our employees through legal process

Pet Safety Requirements

Pets must be properly secured during all cleaning services. This is for the safety of our employees and your pets.

🐕 Pet Securing Requirements:

Dogs: Must be crated, kenneled, or in a secured room
Cats: Must be in a secured area or outdoor enclosure
Other animals: Must be in appropriate containment

Pet Incidents

If a pet threatens, bites, or endangers our employee:

✅ Service terminates immediately
💰 Full payment is due per Section 6.3
🚫 We reserve the right to refuse future service
💊 Client is liable for all medical expenses and damages

Client Responsibilities for Safety

Clients play a crucial role in maintaining a safe work environment. By booking our services, you agree to:

✅ Provide safe working conditions (no hazards, threats, or dangerous situations)
✅ Secure all pets before our arrival
✅ Allow free egress (employees must be able to leave at any time)
✅ Treat our employees with respect and dignity
✅ Refrain from any threatening, intimidating, or inappropriate behavior
✅ Disclose any known hazards or safety concerns upfront
✅ Maintain adequate lighting, heating/cooling, and ventilation
✅ Provide access to electricity, water, and restroom facilities

Incident Reporting Process

For Employees:

Remove yourself from the unsafe situation immediately
Contact supervisor to report the incident
File detailed written incident report within 24 hours
Provide any evidence (photos, videos, witness contacts)
Cooperate with investigation and any legal proceedings

For Clients:

If service is terminated due to safety concerns, you will receive:

Written notice within 24 hours
Itemized statement of amount due
Explanation of termination reason
Information on dispute resolution process (if applicable)

Good Faith Determination

Our employees are trained to assess safety situations and make good faith determinations. We support their judgment and will not second-guess decisions made to protect their safety.

Important:

The employee's determination that they feel threatened or unsafe is made in good faith. Client agrees NOT to dispute charges arising from legitimate safety concerns. We reserve the right to make the final determination on all safety-related matters.

Legal Consequences

Clients who engage in threatening or dangerous behavior may face:

Criminal charges: Assault, harassment, threats, unlawful imprisonment
Civil liability: Lawsuits for damages, emotional distress, medical expenses
Restraining orders: Court orders preventing contact with our employees
Permanent service ban: No future services from Just in Time Cleaning
Industry notification: Other cleaning services may be notified of serious incidents

📞 Report a Safety Incident

If you witness or experience a safety incident, contact us immediately:

Just in Time Cleaning
📱 Phone: (925) 701-0295
📧 Email: info@jitclean.net
🕐 Available: Monday - Friday, 9:00 AM - 5:00 PM

For emergencies or immediate danger, call 911 first.