Terms of Service

1. Acceptance of Terms

By booking, scheduling, or receiving cleaning services from Just in Time Cleaning ("Company," "we," "us," or "our"), you ("Client," "customer," or "you") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

2.1 Scope of Services

Just in Time Cleaning provides residential and small commercial cleaning services including but not limited to:

• Standard residential cleaning (kitchens, bathrooms, dusting, vacuuming, mopping, trash removal, surface cleaning)
• Deep cleaning (detailed buildup removal, fixtures, baseboards, doors, high-touch areas)
• Move-in/Move-out cleaning (empty-property top-to-bottom cleaning)
• Small commercial cleaning (desks, breakrooms, restrooms, floors, touchpoint sanitation)
• Approved add-on services (oven interior, refrigerator interior, cabinets, interior windows/tracks)

2.2 Service Exclusions

We do NOT perform: Biohazard remediation, mold or asbestos work, exterior high-access cleaning, pest control services, pressure washing, post-construction specialty cleanup, medical-grade disinfection, or work requiring specialized licensing, equipment, or training beyond standard cleaning services.

3. Service Area

Just in Time Cleaning primarily serves Livermore, California and surrounding Tri-Valley communities including Pleasanton, Dublin, and San Ramon. Services outside Livermore may be subject to travel surcharge based on distance.

4. Pricing and Payment

4.1 Pricing Structure

• Standard residential: $0.14–$0.20 per sq. ft.; $140 minimum
• Deep clean: $0.20–$0.28 per sq. ft.; $225 minimum
• Move-in/Move-out: $0.22–$0.35 per sq. ft.; $300 minimum
• Small commercial: $55–$75 per cleaner-hour or fixed recurring scope

4.2 Payment Terms

Payment is due upon completion of service unless otherwise arranged. We accept [payment methods]. Commercial clients: Net [15/30] days from invoice date. Late payments may incur a 1.5% monthly service charge.

4.3 Deposits

Deposits are required for one-time residential work. Deposit amount: [50% or specify amount]. Deposits are non-refundable if cancellation occurs within [48 hours] of scheduled service.

5. Scheduling and Cancellation

5.1 Client Cancellations

• More than 48 hours notice: Full refund of deposit
• 24-48 hours notice: 50% of deposit forfeited
• Less than 24 hours notice: Full deposit forfeited
• No-show: Full service charge applies

5.2 Company Cancellations

We will provide at least 24 hours notice when possible. Full refund of any deposits paid. Priority rescheduling offered.

6.1 Safe Work Environment

Just in Time Cleaning is committed to providing a safe and respectful work environment for all employees. We maintain a ZERO-TOLERANCE POLICY for any behavior that threatens, intimidates, or endangers our cleaning professionals.

6.2 Prohibited Conduct

The following behaviors are strictly prohibited and will result in immediate service termination:

• Threatening behavior (verbal, physical, or implied)
• Harassment of any kind (sexual, verbal, physical, or psychological)
• Intimidation or aggressive behavior
• Discriminatory remarks based on race, gender, religion, nationality, sexual orientation, or any protected characteristic
• Physical assault or attempted assault
• Sexual advances or inappropriate touching
• Possession of weapons on premises during service
• Being under the influence of alcohol or drugs during service hours
• Locked doors or trapped exits that prevent employee egress
• Dangerous pets not properly secured
• Unsafe working conditions that pose immediate threat to employee safety
• Any other conduct that a reasonable person would consider threatening or dangerous

6.4 Incident Reporting

Employees are trained to document and report all safety incidents immediately. Client will receive written notice of termination and amount due. We cooperate fully with law enforcement in cases of assault, threats, or illegal conduct.

6.5 Good Faith Determination

The employee's determination that they feel threatened or unsafe is made in good faith. We support our employees' right to remove themselves from dangerous situations. Client agrees not to dispute charges arising from legitimate safety concerns.

7. Client Responsibilities

• Provide access to the property at scheduled time
• Secure pets before our arrival
• Provide parking instructions if applicable
• Notify us of access codes, alarm systems, or special entry requirements
• Remove valuables, fragile items, and sentimental objects from cleaning areas
• Inform us of any hazards (broken glass, sharp objects, biohazards, etc.)
• Disclose if anyone in household is ill with contagious disease
• Maintain adequate lighting, heating/cooling, and ventilation
• Provide access to electricity, water, and restroom facilities

8. Pet Policy

8.1 Pet Safety Requirements

All pets must be secured during cleaning service:

• Dogs: Must be crated, kenneled, or in a secured room
• Cats: Must be in a secured area or outdoor enclosure
• Other animals: Must be in appropriate containment

8.2 Dangerous Pets

Aggressive pets must be removed from premises during service. Client must disclose any history of pet aggression or biting. We reserve the right to refuse service if pets are not properly secured.

8.3 Pet-Related Incidents

If a pet threatens, bites, or endangers our employee: Service terminates immediately, full payment is due, we reserve the right to refuse future service, and Client is liable for any medical expenses or damages.

9. Damage and Liability

9.1 Company Liability

We exercise reasonable care with Client property. We are liable for direct damage caused by our negligence. Maximum liability limited to the cost of the cleaning service. We are not liable for pre-existing damage or conditions.

9.2 Damage Claims Process

Report damage within 24 hours of service completion. Provide photos and written description. We will investigate and respond within 5 business days. Resolution may include repair, replacement, or reimbursement at our discretion.

10. Satisfaction Guarantee

We stand behind the quality of our work. If not satisfied, Client must notify us within 24 hours of service. We will return to re-clean affected areas at no additional charge. Guarantee applies only to cleaning quality, not pre-existing conditions.

11. Privacy and Confidentiality

We respect Client privacy and property. Employees trained in confidentiality standards. We do not share Client information with third parties except as required by law.

12. Dispute Resolution

Parties agree to attempt good faith resolution of disputes. If direct resolution fails, parties agree to mediation before litigation. Any legal action must be brought in Alameda County, California. Client consents to personal jurisdiction in California courts.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes effective upon posting to website or written notice to Client. Continued use of services constitutes acceptance of modified terms.

14. Termination of Service

Client may terminate service at any time. Payment due for all services rendered through termination date. We may terminate service for non-payment, violation of these Terms (including safety violations), unsafe working conditions, abusive or threatening behavior, or any legitimate business reason with 30 days written notice.

15. Limitation of Liability

Our maximum liability limited to the cost of the specific cleaning service that gave rise to the claim. In no event shall liability exceed total fees paid to us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, lost profits, loss of data, emotional distress, or punitive damages.

16. General Provisions

These Terms governed by laws of the State of California. Any disputes subject to California law and Alameda County jurisdiction. If any provision found unenforceable, remaining provisions stay in effect. Failure to enforce any provision not a waiver of that provision or right to enforce later.

17. Acknowledgment and Acceptance

By booking service, Client acknowledges: I have read and understood these Terms of Service, I agree to be bound by these Terms, I understand the Employee Safety Policy (Section 6), I understand that threatening behavior will result in immediate termination and full payment due, I agree to pay for travel time and on-site time if service terminated due to safety concerns, I have secured or will secure all pets during service, I have removed valuables and fragile items from cleaning areas, I will provide safe working conditions for cleaning professionals.